Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna (3 interest-free payments).

Yes, if you contact us within 1 hour of placing it. Once your order has been dispatched, we're unable to cancel it. 📧 info@proskin.co.uk

Please check your Spam folder first. If it's not there, email us with your order details and we'll help sort it out.

Yes — free standard UK shipping on orders over £50. Below that, standard shipping is £3.95.

• Standard: 2–4 business days
• Express: next business day (order before 1pm)
• International: 5–10 business days

A tracking link is emailed to you once your order ships, or you can find it under "My Orders" in your account.

You have 14 days to return unopened items in their original packaging.

Email us within 14 days of starting to use the product and we'll review your case individually. 📧 info@proskin.co.uk

3–5 business days after we receive the returned item, plus a further 3–5 days depending on your bank.

Cleanser → moisturiser → SPF. Then gradually introduce serums as your skin adjusts.

Hydration and texture: 1–2 weeks. Pigmentation, wrinkles and acne: 6–8 weeks with regular use.

Cleanser → toner → serum → eye cream → moisturiser → SPF (in the morning).

Expert Skincare Consultation

Helping You Make the Right Decisions for Your Skin

Every skin is unique, which is why choosing the right skincare routine should be based on your individual needs, concerns, and goals. Our skincare specialists will help you select the most effective products and treatments to achieve the best possible results while avoiding unnecessary spending on products that are not suitable for your skin.

Our Expert Skincare Consultation service includes a detailed skin analysis and personalized recommendations from experienced professionals, enabling you to create the most effective skincare plan and achieve your desired results more quickly.

What's Included?

1. Personalized skin analysis and assessment
2. Customized skincare recommendations
3. Enhanced treatment planning

Whether you are concerned about ageing skin, pigmentation, sensitivity, acne, or simply want to improve your skin's overall health and appearance, a professional consultation will help you achieve better results faster and more effectively.

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Book a Consultation →

Yes. We work with clinics, salons and skin therapists across the UK, offering wholesale pricing, treatment protocols, training and a dedicated account manager.

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