Terms of service

Last updated: 7 July 2026

Overview

Welcome to Pro Skin.

These Terms of Service (“Terms”) govern your use of proskin.co.uk, including all products, services and content available through our website.

Throughout these Terms, the words “we”, “us” and “our” refer to Pro Skin, a business owned and operated by Tetiana Deviatova, Sole Trader, London, United Kingdom.

By accessing our website or placing an order with us, you agree to these Terms of Service together with our Privacy Policy, Returns & Refunds Policy and any other policies published on our website. If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using our website, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian. You agree to provide accurate, complete and up-to-date information when placing an order or creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities carried out under your account.

2. Products

We make every reasonable effort to ensure that product descriptions, images and prices displayed on our website are accurate. However, colours and product appearance may vary depending on your device or screen settings.

We reserve the right to modify, discontinue or limit the availability of any product at any time without prior notice.

Our products are cosmetic skincare products only and are not intended to diagnose, treat, cure or prevent any disease or medical condition. If you have a medical skin condition, please consult a qualified healthcare professional before using our products.

3. Orders

By placing an order, you are making an offer to purchase products from Pro Skin. Your order is accepted only when we send you an order confirmation email.

We reserve the right to refuse or cancel an order if a product is unavailable, there is an error in pricing or product information, payment cannot be authorised, or fraudulent or suspicious activity is suspected.

If we cancel your order after payment has been received, you will receive a full refund.

4. Prices and Payment

All prices displayed on our website are in Pounds Sterling (£) and include VAT where applicable.

Prices may change without notice, but any changes will not affect orders that have already been accepted.

Payment must be made in full before your order is dispatched. All payments are processed securely through trusted third-party payment providers. We do not store your full payment card details.

5. Shipping and Delivery

Delivery times shown on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by courier services, customs authorities or circumstances beyond our reasonable control.

Risk in the products passes to you once your order has been delivered to the delivery address provided during checkout.

For further information, please refer to our Delivery Policy.

6. Returns and Refunds

Returns and refunds are governed by our Returns & Refunds Policy.

If you wish to return a product, please follow the instructions outlined in that policy.

Nothing in these Terms affects your statutory rights under applicable consumer protection legislation.

7. Intellectual Property

All content available on this website, including text, images, graphics, logos, branding, product descriptions, website design and other materials, is owned by or licensed to Pro Skin and is protected by intellectual property laws.

You may not reproduce, copy, distribute, modify or otherwise use any content from this website without our prior written permission.

8. Third-Party Links

Our website may contain links to third-party websites or services for your convenience.

We are not responsible for the content, availability or privacy practices of third-party websites. Your use of such websites is entirely at your own risk.

9. Shopify Platform

Our online store is powered by Shopify.

Any purchases made through this website are made directly with Pro Skin and not with Shopify. Shopify is not responsible for the products, services or customer support provided by Pro Skin.

10. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

By using our website, you consent to the collection and processing of your personal information as described in that policy.

11. Reviews and Feedback

If you submit reviews, comments, photographs or other content to us, you grant Pro Skin a non-exclusive, royalty-free, worldwide licence to use, reproduce and publish that content for marketing and business purposes.

You confirm that any content you submit is your own and does not infringe the rights of any third party.

12. Accuracy of Information

We aim to ensure that all information published on our website is accurate and up to date. However, we cannot guarantee that all information is complete, accurate or free from errors.

We reserve the right to correct any errors, inaccuracies or omissions and to update information without prior notice.

13. Acceptable Use

You agree not to use our website for any unlawful purpose, to upload malicious software, interfere with the operation or security of the website, copy website content without permission, or attempt unauthorised access to our systems.

We reserve the right to suspend or terminate access to our website if these Terms are breached.

14. Limitation of Liability

To the fullest extent permitted by law, Pro Skin shall not be liable for any indirect, incidental or consequential loss arising from your use of this website or our products.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded under the laws of England and Wales.

Nothing in these Terms affects your statutory consumer rights.

15. Changes to These Terms

We may update these Terms of Service from time to time. The latest version will always be published on this page.

Your continued use of our website following any changes constitutes acceptance of the updated Terms.

16. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Information

Pro Skin

Owner: Tetiana Deviatova

Business Type: Sole Trader

London, United Kingdom

Email: info@proskin.co.uk