Shipping policy

Last updated: 7 July 2026

Thank you for shopping with Pro Skin.

We aim to process and dispatch your order as quickly as possible. Please read the information below regarding our shipping services.

Order Processing

Orders are processed Monday to Friday, excluding public holidays in England and Wales.

Orders placed before 1:00 pm (GMT/BST) on a working day are usually processed the same day. Orders placed after this time, at weekends or on public holidays will be processed on the next working day.

During promotional periods, holidays or new product launches, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

UK Delivery

🚚 Free standard delivery on all UK orders over £50.

International Shipping

We currently ship to selected international destinations.

Shipping costs and estimated delivery times are calculated during checkout based on the delivery destination.

Estimated delivery times are:

Europe: 4–7 working days
USA & Canada: 7–14 working days
Australia & New Zealand: 10–16 working days
Rest of the World: 10–20 working days

International customers are responsible for any customs duties, import taxes or other charges imposed by their local authorities.

Tracking Your Order

If tracking is available for your shipment, you will receive a tracking number by email once your order has been dispatched.

If you have not received your dispatch confirmation within three working days, please contact us at info@proskin.co.uk.

Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

Adverse weather conditions
Courier delays
Customs clearance
Public holidays
High order volumes

Pro Skin is not responsible for delays caused by third-party delivery services or customs authorities.

Incorrect Delivery Address

Please ensure your delivery address is accurate before completing your order.

If you notice an error after placing your order, please contact us immediately at info@proskin.co.uk. We will do our best to update your address before your order is dispatched.

We cannot be held responsible for orders that are delayed, lost or returned due to an incorrect address provided by the customer.